Service & Support
Our Team of Experts
Elavon delivers service and support as unique as your business. We leverage our global reach, unmatched experience and powerful worldwide network of payment industry experts to support you through a customized, consultative approach. Elavon’s solution engineers work with you throughout the implementation process — from design and delivery to ongoing support.
Customized Design & Delivery
Elavon speeds rollouts with our established design and delivery process.
- Solution Design: We can design a custom technical architecture and consult on security encryption and tokenization.
- Integration: Our integration specialists work with your development team to certify your POS/PMS application to our gateway solution.
- Custom Product Enhancement: We can deliver client-specific, custom product development and enhancements.
- Custom Certifications: Elavon developers can write a custom interface to additional third-party processors, such as private label provider networks.
Crucial Ongoing Support
Elavon provides ongoing support through customized service level options, and a dedicated client relations team.
- Training Services: Our staff can deliver tailored training, including in-person, train-the-trainer, webinars or first-line staff training.
- Flexible 24-hour Customer Support/Relationship Management: We provide essential support options from front-line help desk to back-end technical support and even remote or onsite support.
- Transaction Management: Elavon can monitor, manage or consult for interchange qualification, account reconciliation and security.